You can follow the status of your order in your personal space at any time. When your order is placed in “shipped” status, you will receive a confirmation email with the tracking number of your package, which will then allow you to follow the delivery of your package on the carrier's website.

If you wish to change your delivery address, you must contact us at spot@spot-store.fr or in the “Write to us” section. We prepare order shipments every day, we cannot guarantee that this modification will take place on time. However, we will do everything we can.

We invite you to carefully check the condition of your package upon receipt. If you notice that the package is damaged, you must mention this on the transport slip (even if you have not yet opened it). Then contact us via the “Write to us” section or by email at spot@spot-store.fr. Don't forget to attach photos of your damaged product to your message, this will help us offer you the best possible solution. If the damage is noted we will issue a refund.

SPOT is a young company and is not yet able to handle customer returns. From the date of receipt of your package, you have 14 days to change your mind. Please have your order number ready and contact us at spot@spot-store.fr. The return will be at your expense.

We will process the refund using the same payment method as that used for the initial order. We will send you an email as soon as your return and refund have been processed, within 30 days maximum from the date of receipt of your package at our premises.

Is any information missing? Do you need an additional photo? Do not hesitate to contact us at spot@spot-store.fr or via our Instagram account by private message.

Yes, for most parts you have the possibility to make a price offer. To do this, simply click on the “Suggest us your price” button! located at the bottom of the product sheet concerned. Then let yourself be guided! You can make an offer on the same item every 24 hours. This feature is governed by the "Magical Make an Offer" app, so watch your mailbox for a response from "Magical Apps".

Some items are too bulky or too fragile to be shipped by Colissimo or Mondial Relay, which is why you will only be offered one shipping method - private carrier for a flat rate of 60 Euros including tax. Another option: come and collect the part from our premises in Reims, at the address indicated when ordering.

Everywhere in France and the EU! The only exception: parts that are too fragile or bulky shipped via a private carrier are only delivered in France at the moment. For the rest of the world, do not hesitate to contact us for a shipping quote.